It often happens that a client comes up with one task, and in the conversation it turns out that something else is needed or we need to do to differently. To avoid misunderstanding before starting to work, we spend about an hour to understand what problem needs to be solved in reality.
For example, a company throws off a presentation and says, "Make a website based on it." We ask: "Who is your clients? What questions do they have? What is the purpose of the site?" And together we find out that it is better not to make a single website with a vague message from the presentation, but three different sites for each target audience.